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Shipping & Delivery
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
We offer free shipping on orders over US$69.
Orders under US$69, shipping rates are as follows.
The time frame of order delivery is divided into two parts:
Total time = Processing time + Shipping time.
The actual shipping cost will vary depends on the shipping country and the weight of the item.
Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
Shipping time does not include order processing time. Please check more information of your order on the Order Details page.
Shipping fee is calculated based on the payment value after discounts (if applicable).
1. Unexpected delays during transit may happen due to the COVID-19 and some Peak Seasons.
2.If you have not received your package after it has been delivered or if you have any questions about your order, please contact our customer service at firstname.lastname@example.org within 30 days from the date of delivery.
If you have further questions/issues, please don’t hesitate to contact us
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 7 Day Returns guarantee for orders which did not personalized and the products which in bad quality or damage in the process of shipping.Buy with confidence and enjoy a great shopping experience!
Non-Returnable ItemsWe will not accept returns in the following conditions:
1. Items outside the 7 days warranty time-frame.
2. Washed, worn, used or misused items.
Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.
Returns Process & Time-FramePlease carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
Reason for return
2. Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
Return Shipping Costs & Address
We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse.1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.