Thank you for shopping at Findercube
If you are not satisfied with your purchase, it’s easy to Return for refund or Exchange . Please reach out to us at support@Findercube.com.
1. Order Cancellation:
※Your order will be fully refunded if it is cancelled within 24 hours of purchase.
※For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.
※We will NOT accept an order cancellation request if the order has already been shipped.
A. Return Policy conditions
a. The following items cannot be returned or exchanged: underwear, accessories, customized shirts/ t-shirts and Mystery Box items,clearance items, non-returnable marks and free gifts.
b. Returned items must be in their unused condition within 15days of delivered date with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
B. Please include the following information in the return package :
a. Order number and product SKU of the item(s) you want to return.
b. Reasons for return.
C. We do not offer Freight To Collect (FTC) service for the packages returned to us.
Please send the item(s) back to us through a local post office,We will only arrange a replacement or issue a refund after we receive and check the returned item.
We will issue a refund to your original payment method , after we got the return package or the return is authorized.Below are details:
When we refund for the return
- Once your returned item has been received, and it complies with our returns policy conditions, we will issue a refund to you through the payment method used at the time of purchase.
- Please allow 1 week for your return package to be processed.
Any other situation that is not covered in the policy above, please email us: support@Findercube.com